Refund & Returns Policy

This is a sample page.

We will be able to attempt delivery of your order only once. For perishable products, delivery attempt can be made again subject to our decision and you may be liable for additional delivery charge in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Premises locked.
  3. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
  4. Recipient refusing to accept the delivery.
  5. Delivered the product at the Gate / Neighbour as per instruction given by receiver.
  6. Recipient not available.

Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the  time slots on the www.cutieage.comwebsite selected by the user in checkout process.  

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –

  1. If the cancellation request comes to Cutieage before 24 hours to the start of time slot selected – 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE – 100% refund can be requested in Cutieage wallet, where we waive off cancellation charges.
  2. If the cancellation request comes to Cutieage between 12 – 24 hours before the start of time slot selected then – 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE – 100% refund can be requested in Cutieage wallet, where we waive off cancellation charges.
  3. If cancellation is request comes to Cutieage within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Cutieage wallet applicable.

In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

NO cancellation requests are accepted on order placed in following categories.

  1. Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
  2. Same day mid-night delivery orders cannot be cancelled.
  3. Special day orders cannot be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

  1. Cutieage takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
  2. Cutieage takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
  3. Order placed for courier products cannot be cancelled after they are acknowledged at our end.
  4. Delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners.
  5. Usually courier products are dispatched within 2 days of placing order. It may take extra time depending on nature of product and its preparation.

Refund Policy

Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Cutieagewallet or bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

The refunds are only initiated once the customer confirms over mail that where the refund has to be done – Cutieage wallet or bank account.

Refund will be credited in Cutieage Wallet on orders which are processing within 48 hours of delivery date

Refunds are processed to your payment method within 15 working days.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

  1. Within 24 hours period before delivery , if address is changed we charge Rs 200/-.
  2. Sometimes the address change request cannot be accepted, in that case order will not be refunded or cancelled.